AI AGENTS
An agent that answers.A person who decides.
We design agents that reply to your customers, qualify requests and carry out tasks in your tools. They speak in your business's tone, leave a trace of everything and hand over to a person whatever they should not decide.
WHAT AN AGENT DOES
A message comes in.It leaves solved or in good hands.
Follow a real case through the four things a Vifer agent does. Every step is visible, recorded and has its limits.
Friday 22:41 · "Any slot on Monday for a cleaning? I'm new"
01 · 24/7 · every channel
Answers
Replies instantly on WhatsApp, web, Instagram or email, with your business information and your tone.
In this caseReplies in 2 seconds, even on a Friday night.
What your business gainsNo customer waiting until Monday
02 · just the right questions
Qualifies
Asks only what's needed and turns the conversation into a tidy record.
In this caseName, service, preferred time and whether she's a new patient.
What your business gainsYour team gets the case ready, no calling back to ask
03 · in your tools
Acts
Books in your calendar, records in your CRM, checks stock or creates the order in what you already use.
In this caseBooks Monday 10:30, creates the record and sends the confirmation.
What your business gainsZero copy and paste between tools
04 · knows when to stop
Escalates
If it isn't sure or the topic is sensitive, it stops and hands the case to a person with full context.
In this caseShe asks if she can bring her baby: it goes to reception with the conversation.
What your business gainsA person always decides what matters
Simulation with fictitious data
TRY IT NOW
Message V
A demo agent. Pick a message and see what it understands, what it does and when it stops.
- Hi, I'm the Soler Clinic assistant. How can I help?
- Any slot tomorrow afternoon?
- Yes: tomorrow at 17:30 or 18:15. Which suits you?
typing
Write a message or tap a suggestion: here you'll see what the agent does for your business.
Your customer writes
Any slot tomorrow afternoon?
Understood
booking
Did
Calendar · 2 slots found
Outcome
Proposal sent
- What your team gains
- about 3 min without touching the phone
- Saved to the record
- Message, intent, action and time
- 01MessageAny slot tomorrow afternoon?4 ms
- 02Intentbooking · 0.9638 ms
- 03KnowledgeClinic hours61 ms
- 04ToolCalendar · 2 slots found142 ms
- 05RuleOnly real slots3 ms
- 06OutcomeProposal sent18 ms
The agent factory
Four agents do the work.A person decides.
This is how work is split during a pilot: agents pick up whatever comes in on each channel, prepare it and log it. Anything that does not fit waits for someone on the team to approve it.
- 0
- Queued
- 0
- In progress
- 0
- Logged
- 0
- Awaiting your OK
Tap a channel to send in a case, or an agent to see what it does.
- Youapprove what does not fit
Activity
More pieces
Other things we buildwith this craft.
AI agent
Voice agent
Picks up the phone when nobody can, understands what the caller needs and either gets it done or hands the call to a person.
What your business gains
The phone answered over lunchtime too.
1:40minutes of call in the demo
Example application
AI agent
Internal copilot
An assistant for your team that answers using your own procedures, data sheets and terms, and tells you where each answer comes from.
What your business gains
Your team finds the answer without always asking the same person.
1source cited per answer
Example application
Questions
Everything you'd askbefore calling us.
Clear answers about what we do, how we work and how to partner with us.
On this page · 3 questions
01Which AI model do you use?
We choose the model per case. What matters is what data it sees, what it can do and when it stops, and that is defined before we start.
02Does it sound like a robot?
It writes in your business's tone and you review its answers before it goes live. It always says it is an assistant.
03What if it gets something wrong?
It works within rules and limits, logs every reply and hands over whatever does not fit. During the pilot we review the cases with you.
What we build · 6 questions
01Do you only do automations and agents?
No. We build whatever tool your business needs: apps, customer portals, websites, internal platforms, dashboards, AI agents and automations. Often it's a mix.
02Do you make mobile apps or only websites?
Both. Usually it's a web app that works on the computer and installs on the phone. If your case needs a store app (App Store or Google Play), we plan it in the diagnosis.
03Can you improve what I already have?
Yes. We can connect, tidy up or extend what you already use instead of starting from scratch. First we look at what works and what doesn't.
04Do you work with my sector?
We work with any sector: clinics, retail, real estate, hospitality, logistics, industry, training, services... What changes is the process, and we learn it with you.
05Does it connect to my software?
In most cases, yes: calendar, email, WhatsApp Business, spreadsheets, CRM, management software or online shops. We check before promising anything.
06What if what I need isn't on the website?
That's normal. What you see are examples. Tell us the problem and we'll tell you whether and how we can build it.
How we work · 6 questions
01How does a project start?
With a diagnosis: you tell us your case, we look at your real process and propose where to start, with scope and timeline in writing.
02How long does it take?
It depends on the scope. We prefer to start with a small piece that works soon and grow from there. The exact timeline goes in the proposal.
03Will I see progress during the project?
Yes. We show you working versions from the first weeks so you give feedback on something real, not on documents.
04What do I need to bring?
Knowledge of your business: how you work today, what repeats and what slows you down. The technical part is ours.
05What if I change my mind halfway?
It happens and it's healthy. We talk it through, see how it affects timeline and scope, and put it in writing before changing anything.
06Do you test before delivering?
Yes. We test every piece with real cases from your business before putting it to work, and review it with you.
Budget and ownership · 5 questions
01How much does it cost?
It depends on what needs building. After the diagnosis we give you a fixed written proposal, before starting. No surprises.
02Are there monthly costs?
If the tool needs servers, licences or maintenance, you'll see it itemised in the proposal from day one.
03Who owns what you build?
It's agreed in the contract and we explain it from the start: what is yours, what uses third-party services and what happens to your data.
04What if one day I want to leave?
Your data is yours and can be exported. Exit terms are written into the contract.
05What happens after delivery?
We can continue with support and improvements. What it includes and how it works is agreed in the proposal.
Partner with Vifer · 5 questions
01Do you work with agencies and consultancies?
Yes. If your clients need custom technology, we can build it with you. We discuss it case by case.
02Do you work white-label?
It can be considered. Tell us the kind of project and the agreement you're looking for.
03Can I propose a joint project?
Yes. If you have a client, a network or a sector you know well and want to build something together, write to us.
04I'm a developer or designer, can I work with you?
Write to us with your work. We look for people who care about the details.
05I have a product idea, will you help me launch it?
We can help you turn it into a first product that works and can be shown. We start by understanding the idea and who it helps.
Individuals and founders · 4 questions
01Do you work with individuals?
Yes. If you have a personal project, an association, a club or a business idea, we can build it too.
02I know nothing about technology, is that a problem?
No. You tell us what you want to achieve in your own words and we turn it into a tool.
03Can you build a prototype to show?
Yes: a first version that works and can be tried, to show partners, customers or investors.
04And an app for my community or association?
Yes: bookings, notices, fees, sign-ups or a private space for members. We adapt it to how you're organised.
Nothing matches those words. Write to us and we'll answer.