AUTOMATION FOR HOTELS AND TOURIST ACCOMMODATION
Guests looked after.Reception at ease.
Hotels, apartments and country houses answer the same questions in several languages and hand out requests by hand. Vifer looks after the guest before and during the stay and takes each request to whoever handles it.
Rooms and guests
- 5Check-ins done
- 1Rooms refilled
- 1To reception
What the system did
- 19:48Suites · floor 3 · Occupancy 85 %
- 17:42Doubles · floor 1 · Occupancy 65 %
- 17:40Ms. Lindqvist · airport transfer · Registered before arrival
Alert
Cancellation in the doubles: people who asked for those dates are told.
Simulation with fictitious data
In this sector · Hotels and tourism
What we build here
Guests looked after before they arrive, requests in order and reviews cared for.
AI agent
Digital concierge
Answers before and during the stay: opening hours, parking, transfers and requests.
What your business gains
Questions answered in several languages before arrival.
24/7service in the guest's language
Example application
Automation
Before and after the stay
Pre-arrival message, online check-in and a review request on departure.
What your business gains
Every guest looked after before, during and after the stay.
3automatic messages per stay in the demo
Example application
Custom software
Requests to departments
Every request reaches the right department and is closed with its status.
What your business gains
Every request reaches the right department and gets closed.
1request, one department, one status
Example application
Dashboard
Occupancy and requests
Arrivals, departures, open requests and the day's reviews.
What your business gains
Arrivals, departures and open requests in a single view.
18arrivals today in the demo
Example application
The problem
The same question, in four languages, at any hour.
- 01
Questions before arrival
Opening hours, parking and transfers fill the inbox and the phone.
- 02
Requests that get lost
A cot or an extra towel passes from hand to hand with no status.
- 03
Reviews never requested
Happy guests leave without writing a review.
THE STAR PIECE
The cot is already in the roombefore the family arrives.
Requests that go to the right department with a status, rooms that refill after a cancellation, and reviews asked for at exactly the right moment.
What usually hurts in this sector
- No request passed around with no owner
- Refill a cancelled room
- Ask for the review at departure, in the guest's language
Try it
"We arrive with a baby: can you put in a cot?"
Room 104 · Double
Weber · until the 14th
No requests
Room 211 · Family
Ruiz · until the 15th
No requests
Room 305 · Suite
Costa · until the 16th
No requests
Review · Ruiz familyNot asked
Simulation with fictitious data
I want this in my business →Who sees what
What the guest seesWhat the hotel sees
Hotel Mirador
- A reply in their language.
- Check-in before arrival.
- Requests taken care of.
- Arrivals and departures.
- Requests per department.
- Open requests.
- The day's reviews.
- Complaints to review.
The pilot
Start with the questions before arrival.
The pre-arrival message, housekeeping requests, one property and one month.
When the pilot ends you have
- 01Running
The chosen process, live with your data and your tools.
- 02Measured
The before and after figures, counted with the same rules.
- 03Decided
Continue, adjust or stop, with the data in hand.
Questions
Everything you'd askbefore calling us.
Clear answers about what we do, how we work and how to partner with us.
On this page · 5 questions
01Does it connect to my PMS?
We work on top of the one you already use, without replacing it: through its official connection or, if it has none, through exports. We check it in the diagnosis and, if something cannot be done, we tell you before starting.
02Which languages does it support?
Your guests' languages, with the replies the hotel validates.
03Does it work for tourist apartments?
Yes: self check-in, house rules and incidents, with the same method.
04What happens to guest data and documents?
Only what registration strictly needs is collected, and it is kept with access limited to those who need it. How this works at your property we review in the diagnosis.
05What if a guest would rather talk to a person?
They can at any time. They only have to ask: the conversation goes to reception with everything said so far, so they never repeat themselves.
What we build · 6 questions
01Do you only do automations and agents?
No. We build whatever tool your business needs: apps, customer portals, websites, internal platforms, dashboards, AI agents and automations. Often it's a mix.
02Do you make mobile apps or only websites?
Both. Usually it's a web app that works on the computer and installs on the phone. If your case needs a store app (App Store or Google Play), we plan it in the diagnosis.
03Can you improve what I already have?
Yes. We can connect, tidy up or extend what you already use instead of starting from scratch. First we look at what works and what doesn't.
04Do you work with my sector?
We work with any sector: clinics, retail, real estate, hospitality, logistics, industry, training, services... What changes is the process, and we learn it with you.
05Does it connect to my software?
In most cases, yes: calendar, email, WhatsApp Business, spreadsheets, CRM, management software or online shops. We check before promising anything.
06What if what I need isn't on the website?
That's normal. What you see are examples. Tell us the problem and we'll tell you whether and how we can build it.
How we work · 6 questions
01How does a project start?
With a diagnosis: you tell us your case, we look at your real process and propose where to start, with scope and timeline in writing.
02How long does it take?
It depends on the scope. We prefer to start with a small piece that works soon and grow from there. The exact timeline goes in the proposal.
03Will I see progress during the project?
Yes. We show you working versions from the first weeks so you give feedback on something real, not on documents.
04What do I need to bring?
Knowledge of your business: how you work today, what repeats and what slows you down. The technical part is ours.
05What if I change my mind halfway?
It happens and it's healthy. We talk it through, see how it affects timeline and scope, and put it in writing before changing anything.
06Do you test before delivering?
Yes. We test every piece with real cases from your business before putting it to work, and review it with you.
Budget and ownership · 5 questions
01How much does it cost?
It depends on what needs building. After the diagnosis we give you a fixed written proposal, before starting. No surprises.
02Are there monthly costs?
If the tool needs servers, licences or maintenance, you'll see it itemised in the proposal from day one.
03Who owns what you build?
It's agreed in the contract and we explain it from the start: what is yours, what uses third-party services and what happens to your data.
04What if one day I want to leave?
Your data is yours and can be exported. Exit terms are written into the contract.
05What happens after delivery?
We can continue with support and improvements. What it includes and how it works is agreed in the proposal.
Partner with Vifer · 5 questions
01Do you work with agencies and consultancies?
Yes. If your clients need custom technology, we can build it with you. We discuss it case by case.
02Do you work white-label?
It can be considered. Tell us the kind of project and the agreement you're looking for.
03Can I propose a joint project?
Yes. If you have a client, a network or a sector you know well and want to build something together, write to us.
04I'm a developer or designer, can I work with you?
Write to us with your work. We look for people who care about the details.
05I have a product idea, will you help me launch it?
We can help you turn it into a first product that works and can be shown. We start by understanding the idea and who it helps.
Individuals and founders · 4 questions
01Do you work with individuals?
Yes. If you have a personal project, an association, a club or a business idea, we can build it too.
02I know nothing about technology, is that a problem?
No. You tell us what you want to achieve in your own words and we turn it into a tool.
03Can you build a prototype to show?
Yes: a first version that works and can be tried, to show partners, customers or investors.
04And an app for my community or association?
Yes: bookings, notices, fees, sign-ups or a private space for members. We adapt it to how you're organised.
Nothing matches those words. Write to us and we'll answer.