AUTOMATION FOR PHARMACIES
Orders announced.Counter attended.
Pharmacies handle the counter, the phone and special orders at once. Vifer answers the simple questions, notifies when an order is ready and watches stock so the team can focus on pharmaceutical advice.
Live pharmacy stock
- 47Units sold
- 3Minimum-stock alerts
- 1To the pharmacist
What the system did
- 19:48Sun cream · Restocked: 80 %
- 19:30Cough syrup · Expiry date close: the pharmacist checks it
- 18:48Plasters · Stock at 30 %
Alert
Cough syrup: a batch is close to its expiry date, the pharmacist checks it.
Simulation with fictitious data
In this sector · Pharmacies
What we build here
Orders announced, stock watched and simple questions answered on the spot.
AI agent
Questions and orders
Answers opening hours, on-call rota and availability, and takes the order for pickup.
What your business gains
Opening hours, duty rota and orders without tying up the phone.
24/7opening hours and duty rota instantly
Example application
Automation
Order ready notice
When the order arrives, the customer gets a notice to come and collect it.
What your business gains
Every order notified as soon as it arrives, without calling anyone.
0calls to ask whether it has arrived
Example application
Custom software
Wholesaler orders
Restocking is prepared based on turnover and expiry dates.
What your business gains
Restocking prepared from what sells and what expires.
14order lines proposed
Example application
Dashboard
Turnover and expiry dates
What sells most, what expires and what is missing, in one dashboard.
What your business gains
What moves, what expires and what is missing, in plain view.
7upcoming expiries in the demo
Example application
The problem
The phone rings with a queue at the counter.
- 01
Repeated calls
Opening hours, on-call rota and whether an order has arrived tie up the phone all day.
- 02
Orders without notice
The product arrives and the customer finds out only when they ask again.
- 03
Stock and expiry dates
Restocking and watching dates are done from memory.
THE STAR PIECE
The order arrivesand the customer already knows.
The delivery note is read on arrival, the pick-up message goes out on its own and the board watches expiry dates and minimums so nothing runs out or goes out of date.
What usually hurts in this sector
- Tell people their orders are in without phoning one by one
- Keep an eye on expiry dates
- Order from the wholesaler before running out
Try it
Order #E-301
Counter ready
No expiry dates close
No wholesaler orders
Simulation with fictitious data
I want this in my business →Who sees what
What the customer seesWhat the pharmacy sees
Farmacia Sant Jordi
- An instant reply.
- A notice when their order is ready.
- On-call rota and opening hours.
- Orders by status.
- Notices sent.
- Suggested restocking.
- Upcoming expiry dates.
- Questions for the pharmacist.
The pilot
Start with the orders.
Parapharmacy orders, the pickup notice, one pharmacy and one month.
When the pilot ends you have
- 01Running
The chosen process, live with your data and your tools.
- 02Measured
The before and after figures, counted with the same rules.
- 03Decided
Continue, adjust or stop, with the data in hand.
Questions
Everything you'd askbefore calling us.
Clear answers about what we do, how we work and how to partner with us.
On this page · 5 questions
01Does the agent give health advice?
No. It answers opening hours, on-call rota and orders. Anything health-related always goes to the pharmacist.
02Does it work with my management software?
We work on top of the one you already use, without replacing it: through its official connection or, if it has none, through exports. We check it in the diagnosis and, if something cannot be done, we tell you before starting.
03What about health data?
It is not requested over chat. Anything that needs health data is handled at the counter.
04What happens if the order message doesn't go out?
The order stays on the board marked as not notified. The team sees the list and phones as usual, so nothing is lost.
05Who decides what is ordered from the wholesaler?
The board proposes the order based on turnover and expiry dates, but the pharmacist always confirms it before it is sent.
What we build · 6 questions
01Do you only do automations and agents?
No. We build whatever tool your business needs: apps, customer portals, websites, internal platforms, dashboards, AI agents and automations. Often it's a mix.
02Do you make mobile apps or only websites?
Both. Usually it's a web app that works on the computer and installs on the phone. If your case needs a store app (App Store or Google Play), we plan it in the diagnosis.
03Can you improve what I already have?
Yes. We can connect, tidy up or extend what you already use instead of starting from scratch. First we look at what works and what doesn't.
04Do you work with my sector?
We work with any sector: clinics, retail, real estate, hospitality, logistics, industry, training, services... What changes is the process, and we learn it with you.
05Does it connect to my software?
In most cases, yes: calendar, email, WhatsApp Business, spreadsheets, CRM, management software or online shops. We check before promising anything.
06What if what I need isn't on the website?
That's normal. What you see are examples. Tell us the problem and we'll tell you whether and how we can build it.
How we work · 6 questions
01How does a project start?
With a diagnosis: you tell us your case, we look at your real process and propose where to start, with scope and timeline in writing.
02How long does it take?
It depends on the scope. We prefer to start with a small piece that works soon and grow from there. The exact timeline goes in the proposal.
03Will I see progress during the project?
Yes. We show you working versions from the first weeks so you give feedback on something real, not on documents.
04What do I need to bring?
Knowledge of your business: how you work today, what repeats and what slows you down. The technical part is ours.
05What if I change my mind halfway?
It happens and it's healthy. We talk it through, see how it affects timeline and scope, and put it in writing before changing anything.
06Do you test before delivering?
Yes. We test every piece with real cases from your business before putting it to work, and review it with you.
Budget and ownership · 5 questions
01How much does it cost?
It depends on what needs building. After the diagnosis we give you a fixed written proposal, before starting. No surprises.
02Are there monthly costs?
If the tool needs servers, licences or maintenance, you'll see it itemised in the proposal from day one.
03Who owns what you build?
It's agreed in the contract and we explain it from the start: what is yours, what uses third-party services and what happens to your data.
04What if one day I want to leave?
Your data is yours and can be exported. Exit terms are written into the contract.
05What happens after delivery?
We can continue with support and improvements. What it includes and how it works is agreed in the proposal.
Partner with Vifer · 5 questions
01Do you work with agencies and consultancies?
Yes. If your clients need custom technology, we can build it with you. We discuss it case by case.
02Do you work white-label?
It can be considered. Tell us the kind of project and the agreement you're looking for.
03Can I propose a joint project?
Yes. If you have a client, a network or a sector you know well and want to build something together, write to us.
04I'm a developer or designer, can I work with you?
Write to us with your work. We look for people who care about the details.
05I have a product idea, will you help me launch it?
We can help you turn it into a first product that works and can be shown. We start by understanding the idea and who it helps.
Individuals and founders · 4 questions
01Do you work with individuals?
Yes. If you have a personal project, an association, a club or a business idea, we can build it too.
02I know nothing about technology, is that a problem?
No. You tell us what you want to achieve in your own words and we turn it into a tool.
03Can you build a prototype to show?
Yes: a first version that works and can be tried, to show partners, customers or investors.
04And an app for my community or association?
Yes: bookings, notices, fees, sign-ups or a private space for members. We adapt it to how you're organised.
Nothing matches those words. Write to us and we'll answer.