VIFER METHOD
We don't start by automating your whole company. We start by properly solving one task that's frequent, observable and measurable.
A day from the inside
This is what a working day looks like with the system in place: what comes in, what resolves on its own and what waits for a person. Every moment links to the piece that shows it working.
Nobody can pick up. The agent calls back, asks what it is about and offers two real slots from the calendar.
The slot is checked, the appointment is moved and the team finds out with the change already made, not as a pending note.
It is logged with its source and its urgency, in the same list as everything else. Not in an inbox someone has to remember.
It is read and classified on its own, but the amount does not match the delivery note. Here the system stops: this is not its call.
The agreed reminder goes out and each reply is collected. Slots that free up show today, not tomorrow.
Every entry, every action and every decision keep their time and channel. To be checked, not taken on trust.
At close, the whole day is in the portal: what came in, what was done, on which channel and what a person decided.
Method · 6
Method · 01
We review who starts the process, which tools are involved, what information is used and where delays, errors or repetitive work show up.
What we need
Method · 02
Before building anything, we define:
Complexity doesn't sneak in. If a new need comes up, the scope gets revisited.
Method · 03
We test the flow with fictional or controlled data. The team can walk through the full case, trigger errors and see how they get logged.
Method · 04
Activation follows a checklist. We confirm access, permissions, messages, alerts, owners and a stop mechanism.
Method · 05
A reliable process isn't one that pretends everything goes right. It's one that identifies:
Method · 06
We review:
Possible outcomes
AUTOMATION WITH ACCOUNTABILITY
We design every pilot to limit data, make exceptions visible and keep human owners in place.
Relevant events are logged so you can review what happened and when.
Only the data needed for the agreed process is requested and used.
Credentials and secrets are never published on the website or shared in open messages or documents.
The initial demo uses fictional or controlled data.
Each integration is configured with only the access it needs, avoiding unnecessary permissions.
Cases that don't meet the rules go to review instead of continuing unchecked.
Before going live, the external tools involved and their role in the process are documented.
We're documenting our first pilots with permission from the businesses running them. In the meantime, here's the standard we use to evaluate a project:
Need to review a specific security or data requirement?
Talk to the teamBefore you trust us
Ten questions we always get. Tap one and see where your data goes and what we do at each point.
Where is my data?
On servers inside the European Union, with backups. We only keep what the process needs.
In your day to dayA customer record lives in Europe, not on a server you can't locate.
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Automated assistant: I answer with Vifer Labs' own information and never make things up. For your specific case, I'll hand you to the team.
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