AUTOMATION FOR SHOPS AND ONLINE RETAIL
Sell more.Repeat less.
Physical and online shops answer the same questions, chase orders and update catalogues by hand. Vifer answers, notifies and syncs so the team spends its time selling.
What your shop gets asked
- 46Solved by the agent
- 3Assisted sales
- 2To a person
What the system did
- 20:40Returns · Question solved by the agent
- 19:30Shipping and delivery · Question solved by the agent
- 18:00Payments and invoices · Goes to customer service
Alert
Double charge: goes to customer service with the conversation.
Simulation with fictitious data
In this sector · Retail and e-commerce
What we build here
Support at any hour, organised after-sales and a synced catalogue.
AI agent
Support at any hour
Answers about orders, sizes, exchanges and opening hours with the shop's real data.
What your business gains
A salesperson that answers with your catalogue and your real stock.
23:18sale closed out of hours
Example application
Automation
Organised after-sales
Exchanges, returns and shipping notices follow a flow with status, no lost emails.
What your business gains
Exchanges, returns and issues sorted on their own.
24 hfrom request to dispatch
Example application
Custom software
Synced catalogue
Stock and product pages in one place that updates the website and marketplaces.
What your business gains
Prices, photos and stock the same on web, shop and marketplaces.
3channels in sync
Example application
Dashboard
Sales and questions
What sells, what gets asked and where the sale is lost.
What your business gains
Sales, questions and stock on the same dashboard.
2models to restock today
Example application
The problem
The same question, forty times a day.
- 01
Repeated questions
Order status, sizes, exchanges and opening hours keep the team busy all day.
- 02
Sales going cold
Nobody follows up with the person who asked and never bought.
- 03
Catalogue in several places
Stock and product pages are changed by hand in the shop, the website and the marketplaces.
THE STAR PIECE
"Where's my order?"answered in seconds.
The agent sees the real order, swaps a size without back and forth and answers the usual questions with your policy, never making things up.
What usually hurts in this sector
- Stop the "where's my order" questions
- Exchanges and returns without email chains
- The same answer for everyone
Try it
Order #T-882 · Marta
- Paid
- Packed
- Shipped
- Out for delivery
- Delivered
Customer question
Size M · 6
Size L · 3
Simulation with fictitious data
I want this in my business →Who sees what
What the customer seesWhat the shop sees
Tienda Marta
- An instant reply, at any hour.
- The real status of their order.
- Exchanges without chasing anyone.
- Conversations by topic.
- Orders with issues.
- Exchanges and returns.
- Purchases about to close.
- What needs review.
The pilot
Start with the most repeated question.
Order status, exchanges and returns, one channel, one shop and one month.
When the pilot ends you have
- 01Running
The chosen process, live with your data and your tools.
- 02Measured
The before and after figures, counted with the same rules.
- 03Decided
Continue, adjust or stop, with the data in hand.
Questions
Everything you'd askbefore calling us.
Clear answers about what we do, how we work and how to partner with us.
On this page · 3 questions
01Does it connect to my online shop?
The usual platforms tend to offer a connection. We check yours before starting.
02Can it offer discounts?
Only the ones the shop defines, under its rules. It does not make up offers.
03What about the physical shop?
That too: product reservations, arrival alerts and in-store pickup.
What we build · 6 questions
01Do you only do automations and agents?
No. We build whatever tool your business needs: apps, customer portals, websites, internal platforms, dashboards, AI agents and automations. Often it's a mix.
02Do you make mobile apps or only websites?
Both. Usually it's a web app that works on the computer and installs on the phone. If your case needs a store app (App Store or Google Play), we plan it in the diagnosis.
03Can you improve what I already have?
Yes. We can connect, tidy up or extend what you already use instead of starting from scratch. First we look at what works and what doesn't.
04Do you work with my sector?
We work with any sector: clinics, retail, real estate, hospitality, logistics, industry, training, services... What changes is the process, and we learn it with you.
05Does it connect to my software?
In most cases, yes: calendar, email, WhatsApp Business, spreadsheets, CRM, management software or online shops. We check before promising anything.
06What if what I need isn't on the website?
That's normal. What you see are examples. Tell us the problem and we'll tell you whether and how we can build it.
How we work · 6 questions
01How does a project start?
With a diagnosis: you tell us your case, we look at your real process and propose where to start, with scope and timeline in writing.
02How long does it take?
It depends on the scope. We prefer to start with a small piece that works soon and grow from there. The exact timeline goes in the proposal.
03Will I see progress during the project?
Yes. We show you working versions from the first weeks so you give feedback on something real, not on documents.
04What do I need to bring?
Knowledge of your business: how you work today, what repeats and what slows you down. The technical part is ours.
05What if I change my mind halfway?
It happens and it's healthy. We talk it through, see how it affects timeline and scope, and put it in writing before changing anything.
06Do you test before delivering?
Yes. We test every piece with real cases from your business before putting it to work, and review it with you.
Budget and ownership · 5 questions
01How much does it cost?
It depends on what needs building. After the diagnosis we give you a fixed written proposal, before starting. No surprises.
02Are there monthly costs?
If the tool needs servers, licences or maintenance, you'll see it itemised in the proposal from day one.
03Who owns what you build?
It's agreed in the contract and we explain it from the start: what is yours, what uses third-party services and what happens to your data.
04What if one day I want to leave?
Your data is yours and can be exported. Exit terms are written into the contract.
05What happens after delivery?
We can continue with support and improvements. What it includes and how it works is agreed in the proposal.
Partner with Vifer · 5 questions
01Do you work with agencies and consultancies?
Yes. If your clients need custom technology, we can build it with you. We discuss it case by case.
02Do you work white-label?
It can be considered. Tell us the kind of project and the agreement you're looking for.
03Can I propose a joint project?
Yes. If you have a client, a network or a sector you know well and want to build something together, write to us.
04I'm a developer or designer, can I work with you?
Write to us with your work. We look for people who care about the details.
05I have a product idea, will you help me launch it?
We can help you turn it into a first product that works and can be shown. We start by understanding the idea and who it helps.
Individuals and founders · 4 questions
01Do you work with individuals?
Yes. If you have a personal project, an association, a club or a business idea, we can build it too.
02I know nothing about technology, is that a problem?
No. You tell us what you want to achieve in your own words and we turn it into a tool.
03Can you build a prototype to show?
Yes: a first version that works and can be tried, to show partners, customers or investors.
04And an app for my community or association?
Yes: bookings, notices, fees, sign-ups or a private space for members. We adapt it to how you're organised.
Nothing matches those words. Write to us and we'll answer.