AUTOMATION FOR CLINICS AND PRACTICES
Confirm appointments without addingmore work for the front desk.
Reminders, replies and changes get logged so your team can see what's confirmed, what's been cancelled and what needs attention.
Clinic schedule
- 11Confirmed appointments
- 2Slots recovered
- 2To reception
What the system did
- 16:3017:00 Check-up · Confirmed
- 16:0017:00 Check-up · Clinical question: goes to reception
- 15:2516:00 Physiotherapy · Slot filled from the waiting list
Alert
The 17:00 patient asks about her medication: reception handles it.
Simulation with fictitious data
In this sector · Health and clinics
What we build here
Confirmed appointments, gaps spotted early and a front desk off the phone.
AI agent
Virtual receptionist
Answers opening hours, preparation and directions on WhatsApp, and hands anything clinical to reception.
What your business gains
A receptionist that answers with your diary, your tone and your rules.
24/7a front desk that never sleeps
Example application
Automation
Confirmations and reminders
Every appointment gets its reminder, the reply updates the status and a cancellation frees the slot.
What your business gains
Confirmations without phone calls and slots that refill themselves.
15/18confirmed on their own in this demo
Example application
Custom software
Patient portal
Documents, consent forms and appointments in a space with the clinic's own brand.
What your business gains
A portal with your brand: appointments, documents, consents and invoices.
0calls to change an appointment
Example application
Dashboard
Live occupancy
Confirmed appointments, no-shows and gaps per practitioner, every morning.
What your business gains
Occupancy, no-shows and gaps on one screen, by practitioner.
86 %occupancy this week
Example application
The problem
The front desk shouldn't have to chase every appointment.
When confirmation depends on manual calls and messages:
- The same work repeats.
- Replies end up scattered.
- No-shows get noticed late.
- Changes don't always reach the person who needs to act.
- It's hard to measure what's actually happening.
THE STAR PIECE
The diary thatfills itself.
Cancellations that leave no gaps, reminders that confirm on their own and urgent cases that reach reception with context.
What usually hurts in this sector
- No more appointments lost to forgetting
- Refill cancellations from the waiting list
- Reception stops calling one by one
Try it
Diary · Dr Soler · Thursday
- 09:00Joan M. · check-upConfirmed
- 10:00Ana G. · orthodonticsConfirmed
- 11:00Laura M. · hygienePending
- 12:00Sergi P. · fillingPending
- 16:00Núria V. · check-upPending
- 17:00Carles T. · implantPending
Waiting list
Pau R. · hygiene
Marta V. · check-up
Urgent · none
Simulation with fictitious data
I want this in my business →Who sees what
What the patient seesWhat the practice sees
Clínica Soler
- A clear message.
- The option to confirm or cancel.
- Agreed instructions.
- A channel to ask for help when needed.
- Status of every appointment.
- Send time.
- Reply received.
- Cases with no reply.
- Errors.
- Review needed.
Data
We ask for the minimum necessary.
The scope defines what data the flow actually needs. The initial demo uses fictional or controlled information. Before going live, we review permissions, providers and responsibilities.
The pilot
Start with one calendar or appointment type.
The pilot can be limited to: One location, one appointment type, one channel, one time period and one owner.
That way we can evaluate how it works without disrupting the whole operation.
When the pilot ends you have
- 01Running
The chosen process, live with your data and your tools.
- 02Measured
The before and after figures, counted with the same rules.
- 03Decided
Continue, adjust or stop, with the data in hand.
Questions
Everything you'd askbefore calling us.
Clear answers about what we do, how we work and how to partner with us.
On this page · 5 questions
01Does it integrate with any calendar system?
We won't claim that without checking first. During the diagnosis we review your tool, its integration options and the level of reliability we can achieve.
02Can the front desk step in?
Yes. Cases flagged as exceptions stay available for review or manual action.
03Does it use medical records?
The base solution doesn't need access to medical records. Any additional data handling requires its own analysis and scope.
04What happens if a message doesn't get delivered?
The status reflects it and the agreed fallback applies: retry, alert or manual review.
05Can it reschedule an appointment?
That's not part of the base scope. It can be considered as an extension once the core flow is validated.
What we build · 6 questions
01Do you only do automations and agents?
No. We build whatever tool your business needs: apps, customer portals, websites, internal platforms, dashboards, AI agents and automations. Often it's a mix.
02Do you make mobile apps or only websites?
Both. Usually it's a web app that works on the computer and installs on the phone. If your case needs a store app (App Store or Google Play), we plan it in the diagnosis.
03Can you improve what I already have?
Yes. We can connect, tidy up or extend what you already use instead of starting from scratch. First we look at what works and what doesn't.
04Do you work with my sector?
We work with any sector: clinics, retail, real estate, hospitality, logistics, industry, training, services... What changes is the process, and we learn it with you.
05Does it connect to my software?
In most cases, yes: calendar, email, WhatsApp Business, spreadsheets, CRM, management software or online shops. We check before promising anything.
06What if what I need isn't on the website?
That's normal. What you see are examples. Tell us the problem and we'll tell you whether and how we can build it.
How we work · 6 questions
01How does a project start?
With a diagnosis: you tell us your case, we look at your real process and propose where to start, with scope and timeline in writing.
02How long does it take?
It depends on the scope. We prefer to start with a small piece that works soon and grow from there. The exact timeline goes in the proposal.
03Will I see progress during the project?
Yes. We show you working versions from the first weeks so you give feedback on something real, not on documents.
04What do I need to bring?
Knowledge of your business: how you work today, what repeats and what slows you down. The technical part is ours.
05What if I change my mind halfway?
It happens and it's healthy. We talk it through, see how it affects timeline and scope, and put it in writing before changing anything.
06Do you test before delivering?
Yes. We test every piece with real cases from your business before putting it to work, and review it with you.
Budget and ownership · 5 questions
01How much does it cost?
It depends on what needs building. After the diagnosis we give you a fixed written proposal, before starting. No surprises.
02Are there monthly costs?
If the tool needs servers, licences or maintenance, you'll see it itemised in the proposal from day one.
03Who owns what you build?
It's agreed in the contract and we explain it from the start: what is yours, what uses third-party services and what happens to your data.
04What if one day I want to leave?
Your data is yours and can be exported. Exit terms are written into the contract.
05What happens after delivery?
We can continue with support and improvements. What it includes and how it works is agreed in the proposal.
Partner with Vifer · 5 questions
01Do you work with agencies and consultancies?
Yes. If your clients need custom technology, we can build it with you. We discuss it case by case.
02Do you work white-label?
It can be considered. Tell us the kind of project and the agreement you're looking for.
03Can I propose a joint project?
Yes. If you have a client, a network or a sector you know well and want to build something together, write to us.
04I'm a developer or designer, can I work with you?
Write to us with your work. We look for people who care about the details.
05I have a product idea, will you help me launch it?
We can help you turn it into a first product that works and can be shown. We start by understanding the idea and who it helps.
Individuals and founders · 4 questions
01Do you work with individuals?
Yes. If you have a personal project, an association, a club or a business idea, we can build it too.
02I know nothing about technology, is that a problem?
No. You tell us what you want to achieve in your own words and we turn it into a tool.
03Can you build a prototype to show?
Yes: a first version that works and can be tried, to show partners, customers or investors.
04And an app for my community or association?
Yes: bookings, notices, fees, sign-ups or a private space for members. We adapt it to how you're organised.
Nothing matches those words. Write to us and we'll answer.